Customer Services
Welcome to the Customer Relations & Commercial Services Department. We are responsible for billing, accounts, debt recovery and complaints resolution.
Accounts & Billing
The Accounts and Billing section is here to help you get all the information you need about your GWI account and expected monthly charges. Select from the array of options below the specific area of service you are interested in finding out more about.
Payment Outlets
GWI Payment outlets may be found countrywide and you may pay your water service bills through any of the following outlets listed below. GWI Payment Outlets range from physical locations to electronic payment services. Click on a listed payment outlet for more information on the operating hours (if applicable), map-based location (if applicable) or electronic payment procedure (if applicable) to help you find your way!
- Guyana Post Office Corporation
- Region 2 – Anna Regina, Essequibo Coast - 771-4301
- Region 2 - Bartica - 455-2210
- Region 3 – Pouderoyen, West Bank Demerara - 264-2279
- Region 4 – Peter’s Hall, East Bank Demerara - 233-5024
- Region 4 – Enterprise, East Coast Demerara - 229-6156, 229-6170
- Region 4 – Vlissengen Road - Georgetown - 227-8701,3 or 4
- Region 5 – Onverwagt West Coast Berbice - 328-2656, 2655
- Region 6 – Chesney, East Berbice, Corentyne - 332-0477
- Region 7 – Bartica
- Region 10 – McKenzie Linden - 444-6108, 444-2551
- Hinterland – Lethem
FAQs & Inquiries
Browse or search a list of frequently asked questions below. Feel free to submit an inquiry if your question could not be found among the list of questions below.
At present just over 20% of customers have a water meter but over the next few years there is a programme to increase that figure to 85%. This means that most customers will then be paying for the water they use and have more influence over the size of their bill.
If our records show this to be the case then an adjustment can be made to the bill to reflect the situation and you will only pay for the period in which you received water supply.
Whilst we regret that many customers were unable to access our service during this unfortunate period, we were nevertheless maintaining our obligation to provide a full service in our distribution system. The loss for un-metered customers is very small, metered customers lose nothing. Therefore, the bill must be paid
GWI is now responsible for the delivery of water to your community. As part of the Licence granted to us by the Government we are legally obliged to charge all our customers for the service supplied in order to fund improvements to benefit the health and welfare of all citizens in the future.
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Guyana Water Incorporated
Corporate Complex Vlissengen Road and Church Street, Bel Air Park, Georgetown, Guyana
Customer Services Call Centre (592) 227 8701| Fax: (592) 227 8718 | Email: customercallcenter@gwi.gy
Business Hours
Monday – Thursday: 8:00 a.m. to 4:30 p.m.
Friday: 8:00 a.m. to 3:30 p.m.